Support

Support Beyond Setup

OKKO provides hands-on onboarding, setup, training and ongoing operational support designed around how businesses actually work.

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Set up on site by our team
Real people, not a ticket queue
Single site to multi-site rollout
Built for the businesses that never slow down
Restaurants
Cafés & Coffee
Bars & Nightlife
Events & Festivals
Food Trucks
Stadiums & Venues
Multi-Site Groups
Our Approach

More Than Just Technology

Bringing in a new system should feel simple, not disruptive. OKKO works closely with businesses through setup, onboarding, training and ongoing support so operations run smoothly from day one.

From single-site businesses to multi-location rollouts, our approach minimises disruption, simplifies the transition and helps teams get full value from the system.

SetupConfigured on site and ready to trade.
OnboardingA clean switch from your old system.
TrainingA confident team before go live.
SupportHelp when it actually matters.
What We Cover

Support At Every Stage

From the first install to long-term optimisation, here is what working with OKKO actually involves.

Installation & Setup

Complete system setup and configuration tailored to your business operations and workflows.

Onboarding

Structured onboarding designed to ensure a smooth transition from your existing systems.

Staff Training

Practical hands-on training so your team feels confident using the system quickly.

Multi-Site Rollouts

Support for multi-location deployments with consistent setup and operational visibility across sites.

Operational Optimisation

Ongoing guidance to improve workflows, efficiency and operational performance.

Ongoing Support

Responsive ongoing support that keeps your business running smoothly.

The Process

A Structured Rollout Process

No drop-and-run installs. We move through six clear stages, and we are still there once you are live.

From First Conversation To Go Live
1
01
Stage 01

Discovery

We learn your current setup, workflows and operational requirements.

2
02
Stage 02

Configuration

Systems are configured around how your business actually operates.

3
03
Stage 03

Installation

Devices, workflows and integrations are deployed and tested.

4
04
Stage 04

Training

Teams receive onboarding and practical operational training.

5
05
Stage 05

Go Live

Support through launch and the operational transition.

6
06
Stage 06

Ongoing Support

Continued support and optimisation as your business evolves.

We stay with you long after go live
Who We Support

Designed Around Real Business Operations

Every operation runs differently. The way we set up and support yours bends to match.

Restaurants & Cafés

Fast-paced service environments that need speed and reliability.

Bars & Pubs

Fast bar service with tabs, split rounds and drink-level stock.

Events & Festivals

Rapid deployment and mobile-first environments.

Mobile Businesses

Trading anywhere on a single handheld, online or off.

Multi-Site Operators

Centralised operational consistency across locations.

FAQ

The Questions We Get Asked

The practical things operators want to know before they switch. If yours is not here, the team will answer it directly.

It depends on the size and complexity of your operation. We scope the rollout with you up front and plan the transition around your sites, devices and workflows.
Yes. We handle multi-site rollouts end to end, with a consistent setup across every location and operational visibility that rolls up into a single view. You add sites without adding complexity.
We do, and it is hands-on rather than a manual left on the counter. Your team works through the system the way they will use it in service, so they are confident and quick before you go live.
Yes. Onboarding is built around moving you off your existing setup cleanly, so the switch is structured and the disruption to trading is kept to a minimum.
A real team you can reach when you need it, not a ticket queue. Beyond answering questions, we keep reviewing your setup and data with you to find ways to run faster and more efficiently.
Yes, and more. OKKO is a full EPOS till system that also runs on handhelds, so you can take orders and payments at a fixed till, on the floor, or both.
Yes. We provide and set up our own verified hardware to suit your venue, from the till and customer display to receipt and kitchen printers, kitchen screens and handhelds. We assess what you need with you and recommend the right kit.
That is the point of the setup stage. Menus, pricing, floor plans and workflows are configured around how you actually trade, not forced into a fixed template.
Yes. The platform is built for rapid, mobile-first deployment, which suits events, festivals and short-run trading where you need to be up and taking payment quickly.

Ready To Modernise Your Operations?

Speak with the OKKO team about a system built around your business.

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